Accessibility
Accessible to everyone
DemandPay is committed to making our platform accessible to all Ontarians, including people with disabilities, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
Our commitment
DemandPay is committed to providing an accessible online platform that meets or exceeds the requirements of the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required by Ontario's Integrated Accessibility Standards Regulation (O. Reg. 191/11) under AODA.
Accessibility is a requirement in our development process. Every new feature we build is evaluated against WCAG 2.0 Level AA before it ships.
Current compliance status
The table below reflects our current compliance status across the main WCAG 2.0 Level AA success criteria. We review and update this page as improvements are made.
| Criterion | Status |
|---|---|
| Skip-to-main-content link | Met |
| Keyboard navigation - interactive elements | In progress |
| Modal focus trapping and Escape-to-close | Met |
| Colour contrast - WCAG 4.5:1 (normal text) | Met |
| Form labels - inputs programmatically associated | In progress |
| Error messages announced to screen readers | In progress |
| Page titles - distinct title per route | Met |
| Reduced motion - animations respect system preference | Met |
| ARIA labels on icon-only buttons | In progress |
| Heading hierarchy - no skipped levels | In progress |
Last reviewed: April 19, 2026
Known limitations
We are actively working to address the following known limitations:
- Colour contrast: A full contrast audit across all pages is in progress. Some secondary text on older pages may not yet meet the 4.5:1 ratio. Pages audited and corrected to date include the home page and pricing page.
- Reduced motion: Some animated elements do not yet respect the operating system's Reduce Motion preference. We are updating animations throughout the application.
- Form error announcements: Not all form validation error messages are currently announced to screen readers. We are addressing this on a form-by-form basis.
- Heading hierarchy: A systematic heading-level audit across all pages is in progress.
Our target is to resolve all in-progress items by the end of 2026. Timelines are documented in our internal multi-year accessibility plan.
Feedback and contact
We welcome feedback on the accessibility of DemandPay. If you encounter a barrier, need content in an alternate format, or have any accessibility-related questions, please contact us:
Email: accessibility@demandpay.ca
Response time: We aim to respond within 5 business days.
Alternate formats: If you require information from this website in an alternate accessible format, please email us and describe your needs.
If you are not satisfied with our response, you may contact the Accessibility Directorate of Ontario.
Technical approach
- Most interactive components are built on Radix UI primitives, which provide built-in keyboard navigation, focus management, and ARIA role support.
- Modals and dialogs trap focus and close on Escape.
- A skip-to-main-content link is the first focusable element on every page.
- Most form inputs have programmatically associated labels via
htmlForandidattributes. - Decorative icons are marked with
aria-hidden="true". Most icon-only buttons carry descriptivearia-labeltext.